Delivery & Returns
Delivery Guide
Please read the full information below prior to placing the order.
- Customers places the order
- Order is dispatched to our in-house manufacturers (within 24 hours)
- Once the item is ready, goes through various quality checks
- Delivery is booked into a route
- Customers will receive a phone call from our dedicated delivery team to confirm 24-48 hours prior
- Driver will call at least 30 minutes prior to the delivery to ensure you are at home
We do not offer specified day deliveries if you are unable to accept delivery on certain days do alert us and we will help you in every way possible, if you have missed the delivery our drivers will leave a card, please contact us to reschedule.
At Barclay Beds, we offer a speedy delivery service; certain postcodes have slightly longer lead time compared to others. Please check to see if your postcode is listed below, if your postcode is not listed below your item will be delivered within 5-10 working days.
Delivery Lead Times
|
ZONE - A |
RH-LD-LL-SS-IP-CO-NR-LA-KA-SY-SN-TD-SN-SP-ME11-ME12-SA-PO-BN-TN-CT-BA-SO-CA At least 2-3 weeks delivery time scale |
|
ZONE - B |
PA-FK-KY-DG At least 2-3 weeks delivery time scale |
|
ZONE - C
|
TR-PL-TQ-EX-TA-DT-AB-BH-DD At least 2-3 weeks delivery time scale |
|
NO Delivery Zone |
IV-BT & (ISLE OF MAN – ISLE OF WIGHT – KW-CHANNEL ISLANDS) |
|
Delivery Charges Areas
|
ZONE - C (£99.99 CHARGES) |
To keep our prices cheap as possible we regret to inform that deliveries to these postcodes listed below have a small surcharge.
To make a payment for the delivery charges please select the zone your areas are listed in and make the payment.
Assembly & Room of Choice
All deliveries are to the MAIN COMMUNAL DOOR OF THE BUILDING. The couriers will NOT be held responsible for taking any items any further unless agreed otherwise.
Flats: Communal Doorway
House: Front Door
Room of Choice £49.99 – Please ensure that the passage is clear and there is sufficient room for our team to put the bed into your chosen rooms.
Assembly Service £99.99 – If all customers could ensure that the previous bed has been dismantled for our team to fit your new bed as our team are not responsible for dismantling old beds. Due to health & safety we do not offer the option to take away your old bed.
Cancellations
You may cancel your order on the same day it is placed without penalty.
Cancellations made after the order date will incur a 20% charge of the total order value. This covers operational costs, as every bed is made-to-order and requires materials, labour, and production scheduling.
Cancellations on the scheduled delivery day are not permitted, as this directly impacts driver wages and allocated production time.
Change-of-Mind Cancellations for Custom-Made Goods
Under the UK Consumer Contracts Regulations 2013, online orders normally have a 14-day cooling-off period. However, this does not apply to custom-made or personalised items.
Regulation 28(1)(b) of the Consumer Contracts Regulations states that: “The right to cancel does not apply to the supply of goods that are made to the consumer’s specifications or are clearly personalised.” You can read this in full here: Regulation 28(1)(b).
All of our beds, bases, ottomans and headboards are custom-made based on your selected size, fabric, colour, storage option and style. Because of this, there is no automatic right to return once the goods have been produced or delivered, and any cancellation or alteration may incur fees to cover production, materials and labour already allocated.
This is supported by official UK guidance: Accepting returns and giving refunds (GOV.UK).
If you need to request a cancellation or alteration, please contact us and we will do our best to help, but fees may apply due to the bespoke nature of our products.
Returns & collections & refunds
You have 14 days from delivery to return any unused and unopened beds.
Once you have received your items but have decided within this 14-day window that it is not quite what you wanted, you can return the goods, subject to a 20% restocking fee plus a collection charge of £49.99 (this fee may vary based on location).
After the 14-day period has passed, we do not accept returns for change of mind and we do not offer refunds for unwanted items. However, your product is still covered under warranty.
If you would prefer to arrange your own courier to return your item, then that is fine too, just let us know which you would prefer. However, if you wish to use your own courier, we cannot be responsible for any damage or loss incurred.
Refunds are issued once the returned items have been received, inspected and processed by our team. Please allow up to 5 working days for funds to reach your bank account after your refund has been approved.
Customer Responsibility for Goods
You are responsible for taking reasonable care of the goods while they remain in your possession, including ensuring they remain clean, protected, unused (if being returned), and packaged safely for collection. Any item returned damaged, used, assembled or without proper care may result in deductions from your refund based on the loss in value of the goods.
Damages or missing parts
If any item is defective, damaged, or missing parts, please alert us immediately and we will sort it out straight away, free of charge. We will ask for photos or videos to be emailed to us so we can assess the issue, along with your order details and delivery date, and we will arrange a replacement, repair or inspection as required.
PLEASE NOTE: ALL DAMAGES NEED TO BE REPORTED WITHIN 7 DAYS, BEGINNING ON THE DAY AFTER YOU RECEIVED YOUR ITEM.
Our Commitment
Our policies are designed to be fair, transparent and compliant with UK consumer law, while also protecting our manufacturing team, delivery partners and operational costs. If you have any questions, please contact us at sales@barclaybeds.com or 07990749156.