How long does a delivery take?
As all our beds are hand built per order, we aim to manufacture and deliver your bed for 7-12 working days. If you have any specific requirement for delivery then feel free to contact us.
Can I change my order after paying?
If we haven’t started the manufacturing process you are free to change your order, so please do contact us.
Whats the best way to contact you?
We are contactable by email or live chat. Our live chat facility is always online, if the chat displays offline we are notified immediately once a message is sent. We have set a an approximate guideline of waiting 24 hours, however we tend to respond within a couple of hours (as long as its not midnight!)
Do you offer an affiliate scheme?
We take pride in our service and quality of products. We are currently in the process of setting up an affiliate program. If you wish to discuss this prior to the set up of the program please get in touch.
Can you provide a swatch for the materials listed?
We are in a position to provide swatches in order to request this please send us a message via the Live chat feature or alternatively an email.
I live in an Apartment/Flat which is not on the ground floor can my bed be delivered to my door?
We operate on a delivery to the door service however are unable to deliver to any other floor than the ground floor. Please contact us if you wish for further clarification
Does the Ottoman Storage come with a base?
The ottoman storage does not come with a base, we advise to use the existing floor this would provide more depth and ultimately more space
What fabric material is used to cover the backboard?
We use black felt to cover the back of the headboards on our bed and headboard range. Please note the wingback Beds also have black felt on the wings that are matched with the design shape.
Are mattresses included with the Beds?
Mattresses are sold separately and can be found via the Mattress section via the website.
Currently our manufacturing centre is not open to the public.